What counts as a roofing emergency?
If water is getting into your home, or something on your roof could fall and hurt someone, treat it as urgent.
- Water coming through a ceiling, wall or light fitting
- Storm damage — missing tiles, slates or ridge tiles
- Sections of flat roof torn, split or lifted by the wind
- A damaged, leaning or unstable chimney
- Fallen trees or branches on the roof
- Loose roofing materials that could fall from height
What to do while you wait for us
- Stay safe. Never go onto the roof yourself, and keep people away from anywhere materials could fall.
- Contain the water. Move valuables and electricals, lay down towels and use buckets to catch drips.
- Mind the electrics. If water is near light fittings or sockets, switch off power to that area at the consumer unit if it’s safe to do so — and call an electrician if you’re unsure.
- Take photos. Photograph the damage inside and outside (from the ground) for your insurer.
- Call us. Tell us what’s happening and we’ll advise you on the next steps.
Water collecting above a ceiling can bring it down without warning. Keep everyone out of the room and get help straight away.
How our emergency service works
First, we make it safe. That might mean securing loose materials, fitting temporary covers or tarpaulins, or carrying out a quick repair to stop water getting in.
Once the immediate danger has passed and the weather allows, we come back to carry out a proper, lasting roof repair — and we’ll talk you through exactly what’s needed and what it will cost before we start. If the damage is more serious, we can quote for a partial or full re-roof.
Storm damage and insurance
Many home insurance policies cover sudden storm damage. We can document the damage with photographs and provide a written description and quote to support your claim. Check your policy wording and contact your insurer as early as possible — most expect you to take reasonable steps to prevent further damage, which is exactly what a temporary repair does.
Emergency roofing FAQs
How quickly can you get to me?
We prioritise emergencies — especially where water is getting in or there’s a safety risk — and aim to get to you as quickly as possible. When you call, we’ll give you an honest idea of timing.
Will a temporary repair be enough?
Temporary repairs are designed to protect your home in the short term. We’ll always recommend a permanent repair once conditions allow, so the problem doesn’t come back.
Can you fix a leaking flat roof in an emergency?
Yes. We can often seal the leak or cover the affected area to stop water getting in, then plan a permanent repair or replacement. Flat roofs are our speciality.
Should I call my insurer or a roofer first?
If water is coming in, get the roof made safe first — insurers generally expect you to prevent further damage. Take photos, then contact your insurer as soon as you can.
